All correspondence/s in respect of Tours / Travel Service bookings should be addressed to Venus Tours Operator
Payment:
For the services contracted, minimum 50% amount must be paid either at the time of confirming the tour; we hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Vacations, Weekends) full payment is required to be sent in advance.
Mode of Payment:
Overseas payments can be made using any of the following methods:-
By Bank transfer to our bank (Bank Details will be Provided )
Cash/pay order Payments acceptable.
No credit-cards accepted.
Note:
1. All payments should be free and clear of any withholding tax and deduction.
2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Policy Regarding CANCELLATION / NO SHOW / EARLY DEPARTURE:
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be applicable as per the terms of service provider/supplier:
Please note – incase of cancellation of tour services after the booking is made with us – a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement of services, refund would be restricted to a limited amount and that too would depend on the amount that we would be able to recover from the concerned suppliers. We would try our best to organize refund from concerned suppliers for unused hotel accommodation, transportation and missed meals etc.; however, we do not bear any responsibility for same.
- For more clarifications contact directly on vishal@venustours.co.in in advance to avoid confusions.
Refund:
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made through bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations:
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges etc. by the Govt. of India or other country the same would be charged as extra.
Venus Tours act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the confirmation, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.
Passports & Visas (if Applicable):
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it. We can obtain visas for you if you wish and fees may apply for this service.
Arrival and Departure Policy:
In General, the normal check-in / check-out time of site of accommodation will be applicable
Early check-in is subject to availability of room and at the discretion of the hotel concerned. However, for guaranteed early check-in, reservation needs to be made starting from the previous night.
Similarly, late check-out is subject to availability of room and at the discretion of the hotel concerned. However, the guaranteed late check-out is on payment basis.
Feedback / Complaints
We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at vishal@venustours.co.in
Jurisdiction:
Subject to Ahmedabad (Gujarat – India) Jurisdiction.